Fullers loves to help find books, order books, and make life easier for people buying books.  In order to do this and to run an effective bookshop, we must ask our customers to help us by understanding and abiding our customer service policies.

Holds

We hold books for one (1) week.  We hold any book in the shop, excepting sale items.  

Lay-bys

We will Lay-by books for three (3) months.  The deposit, required upon placing the Lay-by, is 20% of the value of the books.  We ask for reasonably regular payments.  Any book in the shop can be placed on Lay-by, except for sale items.  If the Lay-by is not finalised and the book not collected within three months, the customer will forfeit any payments until this point.

Special Orders

We ask that when we place a Special Order, we receive a deposit from the customer (of a value to the discretion of the sales staff).  After receiving the book, we will contact you by letter, email or phone; so please ensure your contact details are correct.  We then hold the book for two (2) weeks; if you cannot collect it in that time, please let us know.  If books are not collected within this time, the customer will forfeit the deposit they placed.

Returns

We will honour a return, and give a cash refund on the purchase, for seven (7) days after the purchase.  We will exchange a book for thirty (30) days after the purchase.  In either case, proof of purchase in the form of a Fullers receipt is required.